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Privacy Policy

How Alhuda Travel collects, uses and protects your personal information when you book with us or use our website.

UK GDPR Last updated: October 2026

1Who We Are

Alhuda Travel works in partnership with Times Travel Limited (Company Number 01813409, ATOL 74904), 13 Station Rd, London SE25 5AH. We are responsible for the personal information you give us, and we take protecting it seriously.

This policy explains what information we collect, why we collect it, how we use it and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).

2Information We Collect

We collect information that you give us when you make an enquiry, request a quote or book with us, and some information automatically when you use our website:

  • Contact details: name, address, phone number and email address.
  • Booking details: travel dates, departure airport, hotel choice and the names of everyone travelling.
  • Passport and visa details: passport information, date of birth, nationality and photos needed for your Umrah visa and flights.
  • Health and accessibility details: only if you share them with us, such as mobility needs, medical conditions or vaccination details, so we can arrange suitable services.
  • Payment details: card payments are handled by our secure payment provider. We do not store your full card number.
  • Website data: IP address, device and browser type, and how you use our website, collected through cookies (see section 10).

3How We Use Your Information

  • To arrange and manage your booking, including flights, hotels, transport, visas and insurance.
  • To apply for your Umrah visa and permits through the Saudi authorities.
  • To contact you about your booking, send confirmations and answer your questions.
  • To take payments and prevent fraud.
  • To meet our legal duties, such as ATOL and accounting rules.
  • To improve our website and customer service.
  • To send you travel offers, but only if you have agreed to receive them.

4Our Legal Reasons for Using Your Data

Under UK data protection law, we must have a valid reason to use your personal information. Our reasons are:

  • Contract: we need your details to arrange the travel services you have booked.
  • Legal obligation: we must keep certain records by law, for example for ATOL and tax purposes.
  • Legitimate interests: to run our business, keep our website secure and improve our services, in ways you would reasonably expect.
  • Consent: for marketing emails and non-essential cookies. You can withdraw your consent at any time.

Health information is special category data. We only use it with your explicit consent and only to arrange your travel safely.

5Who We Share Your Information With

We only share your information when it is needed for your booking or required by law:

  • Airlines, hotels, transport providers and other travel suppliers.
  • The Saudi authorities and the Nusuk platform, to issue your Umrah visa and permits.
  • Our ATOL holder, Times Travel Limited, and the Civil Aviation Authority where required.
  • Payment providers and banks, to process your payments safely.
  • Government bodies, police or regulators, when the law requires it.

We never sell your personal information to anyone.

6Sending Data Outside the UK

To arrange Umrah and other travel, we must share some of your details with airlines, hotels and authorities outside the UK, including in Saudi Arabia. We only do this when it is necessary to provide the services you have booked, and we take reasonable steps to make sure your information is protected.

7How We Keep Your Data Safe

  • Our website uses SSL encryption to protect information you send us.
  • Only staff who need your information to handle your booking can access it.
  • We use trusted payment providers and do not store full card details.
  • We will never ask for your card details or passwords by email, text or WhatsApp.

8How Long We Keep Your Data

We keep your booking information for as long as we need it for your trip and to meet our legal, tax and accounting duties, usually up to 6 years after your booking. Marketing details are kept until you unsubscribe. After that, your information is securely deleted.

9Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you.
  • Correct information that is wrong or incomplete.
  • Delete your information, where we no longer need to keep it.
  • Restrict or object to how we use your information.
  • Data portability, which means receiving your data in a format you can pass to someone else.
  • Withdraw consent at any time, for example for marketing.

To use any of these rights, email us at info@alhudatravel.co.uk. We will reply within one month.

10Cookies

Cookies are small files stored on your device when you visit our website. We use:

  • Necessary cookies to make the website work and remember your cookie choices. These are always on.
  • Analytics cookies to understand how visitors use our website, only if you allow them.
  • Marketing cookies to measure our adverts and show relevant offers, only if you allow them.

You can change your choice at any time using the Cookie Settings link, which is also in our website footer. You can also block cookies in your browser settings, but some parts of the website may not work properly.

11Marketing

With your permission, we may send you travel offers and updates by email, text or WhatsApp. You can unsubscribe at any time using the link in our emails or by contacting us. Unsubscribing will not affect messages about your booking.

12Third-Party Links

Our website may link to other websites, such as Trustpilot, Google or airline websites. We are not responsible for how those websites use your information, so please read their privacy policies.

13Changes to This Policy

We may update this policy from time to time, for example when the law changes. The latest version will always be on this page with the "last updated" date. If we make important changes, we will let you know.

14Contact Us & Complaints

If you have any questions about this policy or your personal information, please contact us:

If you are not happy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would appreciate the chance to help you first, so please contact us before going to the ICO.